Customer Testimonials
When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.
Had a great experience leasing a vehicle at this dealership. Thanks to Byron, the experience was pleasant and enjoyable. I have been finding it difficult to find a dealer that is genuine and has integrity. I have been to different BMW dealerships in the lower mainland only to leave in disappointment. Byron at auto west Richmond, however, stood out from all the others dealers I’ve met so far. Byron was very patient, not pushy at all, and most importantly, he tries his best to find a vehicle that suits your needs and budget. Also he’s just overall a pleasant person to talk to. I’m happy with my experience with Byron and will definitely recommend him to my friends and family.
in the last week
Had an awesome experience purchasing my second BMW from Auto West BMW. Big shout out to Anson, who was very professional, courteous and friendly. He made every effort to find my family a car that meets our needs in every single way. I would recommend him to any family and friends who are looking to purchase a BMW and will definitely deal with him again when we're ready for our next car! Thank you Anson! :)
a week ago
I had my 4 series come in shop due to battery issues. Gigi and tony are the best people to see. Initially i did have some issues with them, but they handled all my concerns and provided best service. Would definitely recommend this place.
a week ago
Had a great experience purchasing my first BMW. Working with Thomson was a pleasure. I found Thomson very professional, honest and to the point which I like. He got back to me quickly on any questions I had during and after the sale. This was the easiest sale I have ever done with a dealership. I'm from Kelowna and did the whole deal over the phone. When I picked up my car a couple days later I was in and out in an hour including doing financing and insurance. Very organized! I would recommend Thomson and Auto West to anyone looking fir a BMW Thanks Thomson!
a month ago
I was able to arrange everything with Cortney over chat and email I live in Victoria and did not want to travel to Vancouver unless I am sure I can get what I am looking for. I simply sent email with details and car requirements and Cortney sent me a narrowed down list and put me in contact with Phil to confirm my needs and arrival date and time. Simple as that. My personal sales adviser Phil was waiting for me and did everything possible to make sure I got the car I really wanted and answered all my questions. No pressure at all. The building is new clean safe and well ventilated. I got my car, finished all paperwork and went back to Victoria all in one afternoon Thanks Phil and the crew for making this my best car shopping experience.
3 months ago