Customer Testimonials

After 12 years of being a loyal customer of Brian Jessel BMW, I left because of the subpar treatment. I went to Auto West BMW to purchase a car and as of yesterday I purchased my second BMW and cannot express my appreciation towards Lam and his team. Lam is an exceptional leader and treated me as VIP, giving me the full “BMW Experience.” His customer service skills are top notch and Lam went above and beyond to make me happy. Phil is also amazing and provides excellent service and assistance. Thank you for catering to all my purchases needs and I will definitely be coming back in the future.

2 weeks ago

I was able to arrange everything with Cortney over chat and email I live in Victoria and did not want to travel to Vancouver unless I am sure I can get what I am looking for. I simply sent email with details and car requirements and Cortney sent me a narrowed down list and put me in contact with Phil to confirm my needs and arrival date and time. Simple as that. My personal sales adviser Phil was waiting for me and did everything possible to make sure I got the car I really wanted and answered all my questions. No pressure at all. The building is new clean safe and well ventilated. I got my car, finished all paperwork and went back to Victoria all in one afternoon Thanks Phil and the crew for making this my best car shopping experience.

3 weeks ago

Jose and the team at Auto West were amazing to deal with. Handled the transaction expediently, professionally and kept contact during COVID to a minimum. Really appreciate the time and effort Jose spent in getting us a great new vehicle for our family.

3 weeks ago

This is my first BMW car, we felt happy, excited on the date when we picked up this car. We would like to thank Philip for his kind assistance and follow-up of our enquiries. His professional service, and the spirit of perseverance impressed me very much and have contributed a lot to make the purchase successful. Philip demonstrated his ability to listen and recommend appropriate car based on our wants and needs, his humor and knowledge made this purchase fun and satisfied. I highly recommend Philip if you want to look for a car in Auto West BMW Richmond in the future.

a month ago

I would like to take a moment to say thank you, Bryon. I had a great experience purchasing the vehicle from Auto West this time. It was actually my second time around dealing with this amazing sales representative. He was very patient, efficient and also professional during the entire of the process. Bryon, you took the time assessing my needs, discussing different options (features/pricing/financing). I really appreciated with all your help. Also, I was very happy that you made multiple follow ups after the purchase. You appreciated with my business and truly cared about my experience. Kudos to Bryon !! Highly recommend Bryon to my friends and family 5/5

2 months ago