Customer Testimonials

Just got a new car last week and was amazed by the staff here. Bryon was awesome. He offers a lot of help when it came to picking a car and going over things. However, everyone that works here is awesome as well! Everything was done with such ease and made the experience wonderful. The facility is super clean as well. I’m super excited to have received my new car. Thank you auto west BMW!

2 weeks ago

Thanks to Byron and team at Auto West BMW in Richmond. We got our 2022 X3 leased and it was one of the easiest car shopping experience. Byron helped us with everything and answered to all of our questions. It was efficient and got everything ready over the phone and we just had to go pick up the car once everything was ready. Great leasing experience and they’re knowledgeable.

2 weeks ago

I've got my BMW X3 one year ago with Linda Yu in the Auto West BMW and I still can remember all the kindness and help from her. She is a very professional with all the information I need when buying a car and helped me a lot to ensure that I can get my car in the way I need. After a whole year and I still would like to thank her for everything. The auto west BMW is an ideal place to get your dream car. I'm so sure about it.

a month ago

I have a 2021 X5 BMW that I absolutely love, drove out from White Rock to get my 1st service done. I had made an appointment and asked about using their shuttle to be dropped off at a family member. 20 min before my appointment I canceled the shuttle as I had a last minute ride. I was told that my car would still not be done till the end of the day. I decided that I would still go to see if anything could be done. When I arrived I was guided into the service area and greeted in a friendly manner and then walked me over and introduce me to my Service Advisor, Kenny. Can’t say enough about Kenny… Friendly , Professional,Amazing customer service.He made sure my car was serviced, washed and vacuumed not by the end of the day, but in less than an hour and a half, so I would not get stuck in Tunnel Traffic. Thanks so much Kenny! He also introduced me to Gigi( super nice and friendly) I will definitely be back when the time comes for my next service. I 100% recommended Auto West BMW for Service. Just for the record I purchased my BMW from Park Shore who are Fabulous! I didn’t have the time to drive it out to North Vancouver.

a month ago

I leased a 2017 X5 in Regina SK in 2017, and the lease will expire in October, 2021. I loved this SUV for its excellent balance of performance and comfort. In addition, I had received superb services in Regina BMW dealership. Therefore, I decided to buy a new X5 when I moved to BC. I called the Sale Department of Auto West BMW in Richmond, BC, and the sale team responded to my request quickly and approached me proactively. My sales consultant Fiona Su is very knowledgeable about X5 and showed overwhelming enthusiasm. I truly felt being welcomed and inspired.

2 months ago