BMW Dealership in Richmond

I had a great experience here buying my car. All of the staff were very courteous and professional especially Fiona who sold the car to me. I'm a happy customer and would highly recommend Auto West!

I just bought a BMW X5 from Fiona Su, she’s been very helpful and patient. I am very happy with her service.

beautiful cars! too expensive for me just looking

I just leased my X3 with auto west BMW and Fiona Su is the best. Fiona is patient, friendly, and knowledgeable. She reviewed many different cars and many different plans with me. She make me feel I got the best car with best value. When I picked up my car today, Fiona help me installed my car plate. She also teach my mother how to set up apple car play, how to set up head up display, how to set up GPS...and lot of other staff. She is so patient, so nice. Fiona made my car shopping experience easy and smooth. Just like drive a BMW. She also remind me I should buy a tire coverage insurance. That’s very helpful for me. Thank you Fiona, thank you auto west BMW.

My experience so far has been good. The sales Sam is helpful and patient, and he doesn't push customers to make decisions; that's what I like. I find the vehicle I want at Auto West with a reasonable price. 🙂

Picked up a vehicle from Auto West this weekend and I can say the experience has been great so far from purchase to delivery. All staff were courteous and professional, in particular: my sales consultant Owen Ouyang, who spent lots of time going over the vehicle details, different options and went out of his way to always be available for the customer; the finance manager Barbara Wong who was prepared and quick with all the paperwork; the delivery specialist Kenny Ho who went over all the vehicle features with me and made sure my car looked great during a busy delivery day. Thanks 🙂

I had a complaint with this dealership and they followed up quickly and made things right. Thank you Lam.

Although we ended up buying different brand SUV, Sam from Auto West was very helpful and courteous. I will recommend Sam and AUTO WEST if my friends are looking for BMW.

I dealt with Owen in sales and he was professional and knowledgeable. I really got s good vibe from the dealership and would shop there again:)

My 5 starts goes out to the salesman Jon (sorry forgot his last name), just overall polite, helpful, knowledgeable. Bought a new car off him (it's been a couple of years now), but I keep going back for annual service /maintenance checks and the BMW foreman Saimon, went on a ride with me to diagnose my car issue(s), was amazing. He was professional, knowledgable, and answered all questions I had. I was not impressed with the other foreman as he was A. didn't appear interested in dealing with my car issue and B. gave incorrect info about my car. 5 stars for Jon (salesman) & Saimon (foreman)

Very nice service and friendly staff，Aaron was very professional and helpful. Other staff like Amanda and Kenny helped us a lot as well. A well satisfied experience👌