Testimonials at Auto West BMW​ 

  • "I am very impressed about the service [Michael Hwang] gave to me. [His] honest and professional way made me feel so warm. The quality of the vehicle is perfect and I am really enjoying it. Please also give thanks to Mr. Kevin for his professional, quality service. His service just awesome!" 
  • "Upon walking in, the car we were interested in was already gone. The reason we stayed was due to the patient and approachable way that Jason Mina spoke to us. It didn't take long; a deal was made in 2 hours or so."
  • "Auto West BMW has nothing to improve. John Olan was assigned to us and helped us get into the best car possible. The finance manager Aundrey who did the final process explained everything In detail very patiently, which is very rare nowadays. Auto west BMW Richmond has a good team who is trying to fill the customer's need gap. I wish them good luck with their future business activities."
  • I had the pleasure to deal with Warren Nell and he provided an exceptional customer experience.  I was very happy from the point of contact all the way until I drove off with my new vehicle.  I will definitely deal with Warren again in the future along with recommending my family & friends to him.
  • Joe Craven was a very knowledgeable, patient and responsive sales representative."

  • "My experience from the phone call to Warren, Corporate Fleet Mgr to finishing up the new lease paper work was seamless. Warren went above and beyond to help me find the right fit for my daughter and I. He is professional, kind & funny. Thank you more so to Warren for helping me stay with BMW and making the next 4 years til visit him again for a new lease enjoyable."

  • "I would like to take this opportunity to mention and to thank Miss Ludia Li. I bought  3 BMWs from Ludia, namely one 3 Series for my son in the 90s, one X5 4.4i in year 2000 and now this X5 50i. Ludia is always nice, knowledgeable and ready to help. If someone I know wants to buy a new car, I would without hesitation recommend him a BMW. And I would ask him to contact Ludia."

  • "I just returned from your store a couple of hours ago with another i3, almost identical to my first one. Once again, your team, principally Michael Hwang (and today Andre and the i3 specialist) gave my son and I exceptional customer service from start to finish. There is nothing they could have done better, in my view. Thank you once again to your entire team for treating us so professionally and cordially and for making the experience delightful. We are most grateful."

  • "This my first BMW and won't be my last. The service was top notch, very accommodating even with my little guy running around. The overall experience [with John Olan's service] was amazing!"

  •  "I would like to thank Joe Craven for his excellent hospitality and friendliness.  He certainly welcomed me into the dealership and greeted me with a fantastic smile and personality the first time I first walked through the doors at AutoWest.  He treated me fairly, respectfully, and with total honesty right from the beginning.  I would absolutely recommend him to my friends, family, and anyone who is looking for a BMW."

  • "I was very impressed with your service provided for my Service Call. Arvir was very professional and made sure that I was taken care of while my vehicle was being serviced. He ensured that I was advised and contacted throughout the service and assisted me in finding information that I requested. I have owned a BMW Vehicle for the last 5 years and have been in many service calls over that time. This experience was by far the best. The courtesy vehicle that was provided to me was clean and I had no issues with it. I wanted to thank you and your service team for a wonderful experience and I will definitely come back for any issues I have in the future. Great job!"

  • "Truly AWESOME service!!! From top to bottom. Thank you all!!!"

  • "Thank you for an excellent service. Kyle, who was my contact , was polite, reassuring and communicated the timeline extremely well. Very impressed with the overall experience."

  • "Service was great from the moment I drove in the shop. Supposed to be a regular 90 mins service, but the team did it for me in less than one hour with car wash because I was in a rush. I'm impressed."


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